The JCPenney department store has remained one of the top department stores for decades by providing customers with helpful staff and quality items. To find ways to improve and ensure that they are still pleasing customers, JCPenney relies on feedback. The company uses the JCPenney customer satisfaction survey at www.talktojcpenney.com to ask each customer for their opinion, and they provide valuable incentive to those who fill out the form. Keep reading to learn everything you need to know about the JCPenney survey.
JCPenney Survey Requirements at www.talktojcpenney.com
JCPenney requires all survey takers to be recent customers at the store because they are primarily interested in finding out how well customer’s store visits went. To take part in their survey program, you will need a receipt that contains a survey invite asking you to provide feedback. Once you get this invitation, you need to finish the survey within seven days to get the reward. The survey can be completed by anyone who has internet access and speaks English or Spanish.
JCPenney Survey Rewards & Tips
Anyone who finishes the survey within the required amount of time will receive a coupon to thank them for their time and input. This coupon will give the customer 10 percent off their next purchase. The coupon can be combined with the discount received with a JCPenney credit card, so it can result in substantial savings. Please note that the coupon will not be valid if other coupons are used or if certain brands are included in the purchase. All brand exceptions for the survey coupon can be found in the JCPenney Coupon details section of the www.talktojcpenney.com website.
How to Complete the JCPenney Survey: Step-by-step Instructions
1. Visit www.talktojcpenney.com on your computer or smartphone.
2. Type the 22 digit survey code found on your survey invitation into the “Access Code” box.
3. Click on the grey button that says “Start.”
4. Answer questions about which JCPenney departments and services you used during your visit. Click “Next” at the bottom of each page to move to the next question.
5. Rank your satisfaction with various aspects of your trip to JCPenney, such as checkout length and item availability, and click the next button to continue to the following section.
6. Say whether or not you would be willing to shop at JCPenney stores again. Place a checkmark in the appropriate box if you want to receive emails for more survey opportunities.
7. Enter your email address and contact information so that JCPenney can send you your coupon for 10% off your next purchase. You can close the www.talktojcpenney.com page after you receive confirmation that your contact details were validated.
Useful Information & Links
If you encounter any difficulties as you fill out the JCPenney customer satisfaction survey, you can receive assistance through a variety of methods. Quick questions can be answered by chatting with JCPenney over social media, and more complex issues can be solved by filling out the company’s contact form or calling them.
Contact Page: JCPenney Feedback
Phone Number: 1 (800) 322-1189
Facebook: https://www.facebook.com/jcp
Twitter: https://twitter.com/askjcp
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